Questions about ordering:
How long will it take to receive my order?
Please allow 3-7 days for processing... Shipping is standard ground, First Class USPS. If faster processing or shipping is needed, please reach out to us at: firstname.lastname@example.org
Can I include a personalized message if I am purchasing a gift?
Absolutely! Leave a message in the notes section at checkout and I will gladly write a note on your behalf!
I would like to order a custom item, or I've seen something at an event or on Instagram, but I don't see it on the site, how can I order it?
I love doing custom orders! just send me an email here: email@example.com and I will help you out!
I'd like to order something in bulk and/or book an event, how do I do that?
I'm happy to help out with this! Just send me a message at: firstname.lastname@example.org
Help! I ordered something but need to make a change or adjustment!
Not a problem, just send an email to email@example.com, and I will do my best to help you!
I want to order something, but it's out of stock, what should I do?
Please send me a message! I can update you on a restocking time frame, or find something similar for you: firstname.lastname@example.org
Questions about air plants:
How do I take care of my air plants?
There's 3 things that air plants need...
- Air- since air plants get all of their nutrients from their leaves rather than soil, good air circulation is a must, avoid closed containers.
- Water- Air plants should be thoroughly drenched 1-2 times a week- more in hot/dry climates, and less in cool/humid climates. Aim to water in the mornings so they have plenty of time to dry. Mist the plants, douse under a faucet, or soak them.
- Light- Bright, indirect or diffused light is best. These plants will not thrive in your cave/dungeon unless they have some really bright fluorescent/grow lights.
Be sure to follow the watering instructions and water once you receive your plants in the mail.
What should I do if/when my air plant is blooming?
You'll want to maintain the same conditions, but avoid soaking your blossom- instead, switch to a spritzing method, or run your plant under the faucet avoiding the flowers. Once the flowers are done blossoming, you can snip them off with shears.
Want even more tips on air plants? Be sure to visit me on Instagram for useful tips, and quick how-to videos!
Questions about our products:
Who makes the products?
Aside from the 'Makers Box' collaborations, all products are handmade by me, Julie! Making is my passion, and I am so fortunate to be able to share that with you.
How do I hang my hammock, bell cups, or throne
I recommend a thumb tack, nail, or command hook. They're super lightweight, so all 3 options should support it well!
Can I water my plants in their holder?
I recommend removing your plants from their holder, and only replacing them once they're dry to avoid any damage to the holder.
**Have any other questions? Please send me a message at email@example.com and I will get back to you ASAP! Thanks, Julie.